Delivery Information

What are your delivery timeframes?

Standard Delivery

Once you have received your shipping notification, please allow:

• Metro delivery within 3-5 business days
• Regional delivery within 7-10 business days
• Remote delivery within 14-20 business days

Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order in your shipping notification email.

Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

Express Delivery

• Express delivery will not be available after 12 pm on Fridays, weekends or public holidays.
• Order express delivery before 12pm for same day delivery
• Order express delivery after 12pm for next day delivery

Tracking information will be emailed to you upon dispatch, or you can Track your order here.

Who will deliver my order?

We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers. The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package. You can also click on the below links.

Australia Post - Australia wide

Can I change my delivery address after my order has been placed?

No, you can’t change your delivery address once your order has been placed. Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly. If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again or buy in store.

What if I’m not home when my order arrives?

• If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
•  If the carrier believes the location is not secure, they will not leave the items unattended
• If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.

 For Australia Post deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office)